Thank You!

   Full refunds will be issued if we determine the customer is
not eligible for an Emotional Support Pet or if your prescription
is not accepted by any airline listed below  within 30 days from
the date of purchase and we are provided written verification
pursuant to CFR 382.117(g) that you were denied boarding
because the airline does not accept our prescriptions (Airline
portion only will be refunded if also purchased with a housing
no refund if housing prescription is not
). Verification is needed so (1) we can issue a
refund and (2) we can update our approved airline list.
Prescriptions written for exotic pets or pets other than dogs
or cats are not eligible for a refund.

   We also require that you file a verifiable written complaint
with the airline and
Department of Transportation. In your
complaint we ask that you instruct the recipient (Airline and
D.O.T.) to send us a copy of their response
so we can confirm
the reason for denial
. Airlines are required by law to submit a
written response to all complaints.

    Additionally we ask that you allow said carrier the
opportunity to compensate you.
(sometimes a lower-
level airline employee will make a mistake that the airline will
recognize and attempt to correct). Additionally, any litigation
between prescription holder and Airline or Landlord that
requires expert witness testimony (including testimony of
doctors or therapists) will be at the prescription holders

   Once all the above steps are complete, if it is determined
you were denied boarding solely because the airline does
not recognize our prescriptions and you are offered no
compensation by the air- line we will issue a full refund for
your airline prescription only. Pet Rental Housing prescriptions
and airline prescriptions for more than one pet are non
refundable and are not guaranteed.

As of April 19th 2018 our approved airlines include:

Sun Country

United  (48 hour notice recommended)
USair   (48 hour notice recommended)
Delta   (48 hour notice recommended)
American  (48 hours notice recommended)
Refund Policy